The Madras Chamber of Commerce and Industry (MCCI) recently organized a thought-provoking discussion on the topic ChatGPT: Boon or Bane. Under its initiative called Food for Thought, the event aimed to explore the opportunities and challenges presented by this revolutionary piece of AI technology.
The event had three speakers, including Dr. Harish G Ramaswamy, who is an Assistant Professor in the Dept of CSE and Centre for Responsible AI at IIT Madras. The other two were V Chandrasekaran, Director and Co-Founder of Congruent Solutions, and IT Consultant in AI and RPA, Prabhu Stanislaus. More than 100 participants joined the discussion, which was held in Chennai.
ChatGPT, short for Chat Generative Pre-trained Transformer, is an AI-driven chatbot technology that enables users to have human-like conversations and more. It has gained immense popularity worldwide since its launch in November 2022, with over 100 million users using the technology. India is the second-largest country in terms of ChatGPT users, following the United States.
During the discussion, the speakers shared their insights on the opportunities and challenges presented by ChatGPT. They weighed the pros and cons, assessing the impact of this technology in different fields, such as education, healthcare, customer service, and more. The participants also had an opportunity to share their views on ChatGPT’s potential and limitations.
The event was an excellent opportunity for business leaders, entrepreneurs, and technology enthusiasts to understand the impact of AI-driven technologies on our lives. The vibrant discussion provided valuable insights on the role of ChatGPT in shaping the future of communication and customer service.
In conclusion, the MCCI’s Food for Thought initiative, highlighting the pros and cons of ChatGPT, proved useful to anticipate and address the challenges that AI-powered technologies like ChatGPT can present. The event raised important questions about the future of customer service, communication, and AI-driven technology. Such discussions are critical to ensure that technology continues to be leveraged for the greater good.
