The UAE is an emerging hot spot for outsourcing services according to a new report from Boston Consulting Group (BCG) in collaboration with Forward MENA (and previously known as Beirut Digital District (BDD) Academy). According to the report, the total spending of UAE-based organisations for local and offshore providers was estimated to reach an impressive USD 6.8 billion by the end of 2023 with a compounded annual growth rate (CAGR) of 7 percent. This makes the UAE the second-largest economy in the Arab World with a Gross Domestic Product (GDP) of around USD 370 billion and a ranking of sixteen globally for ease of doing business.
BCG’s and Forward MENA’s report, titled “MENA Talent Map” revealed that the UAE is one of the largest suppliers of talent in the Gulf Cooperation Council. The report states that customer support, finance and accounting, human resources, and KPO are the major jobs and job clusters supplied by the UAE in the near future. Three job clusters that are expected to drive long-term strategies and signal strong growth potential for job outsourcing were featured in the report – infrastructure management services such as cloud engineers and cybersecurity analysts, software and applications development comprising software engineers and application developers, and data and Artificial Intelligence (AI) involving data scientists and blockchain developers.
Dr. Leila Hoteit, Managing Director and Senior Partner for BCG stated that the country is “striving to diversify its economy with its national and Emirate-level agendas revolving around emerging themes of sustainable economic development, cutting-edge innovation, digital transformation, safety and security, and advanced science, technology and artificial intelligence.”
Boston Consulting group is one of the world’s leading management consulting firms, helping Organizations make profound and lasting improvements to their performance. With offices in more than 85 cities in 50 countries and more than 14,000 employees, Boston Consulting Group has enough reach and guidance to be the trusted advisor for hundreds of companies. With their expertise in strategic planning and market entry strategies, the firm has been able to help businesses position themselves for growth and make the most of the 4th industrial revolution.
Furthermore, the “MENA Talent Map” report was headed Dr. Leila Hoteit, Managing Director and Senior Partner of BCG. She expressed deep appreciation for her contribution to the study, which has produced profound findings in the UAE and the MENA region. She is an expert in strategy and operations and specializing in large-scale transformations, having collaborated with clients in Europe, the Middle East, and North Africa. Her commitment to her work has enabled her to build strategic capabilities, stimulate organizational development, and deliver measurable value consistently. She has especially contributed to shifting the practice of operations management and cost optimization towards strategy and growth.
