Globe, a prominent digital solutions platform, underscored the significance of ethical AI practices and responsible innovation at the Mapúa Malayan Colleges Mindanao Career and Internship Fair on February 14, 2024. With artificial intelligence (AI) playing an increasingly transformative role in our lives, it is crucial to prioritize ethical considerations and human oversight in its development. Dennis Abella, Vice President for Operations Systems Support Program Delivery at Globe, emphasized the integration of ethics in AI development during his address to the students. This approach ensures that the objectives of AI systems align with the values of their designers and users.
One of the key concerns in AI development is specification gaming, where AI systems exploit loopholes to achieve unintended objectives. Globe is actively addressing this issue through the testing of AI in customer service and digital channels. By doing so, Globe aims to minimize risks related to security, compliance, and ethics while providing seamless and efficient services.
In the field of healthcare, ensuring the ethical implications of AI is even more critical. It is essential for AI technologies to be safe, fair, and respectful of patient privacy. To achieve this, the collaborative efforts of healthcare professionals, AI experts, patients, and ethics specialists are vital in guiding and overseeing AI implementation. Transparency in AI algorithms and ongoing training for medical professionals are other crucial aspects that need attention. By fostering open communication and continuous learning, the benefits of AI advancements for patients can be maximized while safeguarding their rights and wellbeing.
Globe’s partnership with Mapúa MCM aims to equip students with the necessary skills and perspectives to thrive in a technology-driven world. While acknowledging the potential risks associated with AI, such as biased algorithms, misinformation, and displacement of human workers, Globe believes that responsible AI governance structures, stakeholder involvement, leadership, consistent metrics, transparency, and human oversight can mitigate these risks effectively.
During this era of AI, it is crucial to recognize that technology is a tool rather than an end in itself. By prioritizing ethical practices and human oversight, the power of AI can be harnessed to create a better, fairer, and more inclusive world.
In conclusion, addressing the AI alignment challenge requires more than just technical solutions; it requires a human-centered approach. By fostering responsible digital citizenship and promoting ethical practices in AI development, technology can serve humanity in a positive manner. With continuous efforts in this direction, we can ensure that AI remains a force for good in our society.
