Salesforce has recently unveiled its new Salesforce Field Service innovations, powered by Data Cloud and Einstein GPT, to help businesses revolutionize their field service. Thanks to this new technology, teams across industries such as healthcare, the public sector and manufacturing can lower their service costs and increase insights while optimizing their operational efficiencies.
Field Service Mobile, one of the major highlights of the new innovations, uses the real-time data and AI-generated content and actions of Einstein GPT to empower front-line service teams. With AI-generated work summarization, service teams can now generate richer service reports with contextual information, images and text suggested by Einstein GPT.
Asset Service Management, powered by Data Cloud, also helps keep complex equipment up and running by using predictive usage-based maintenance and real-time data. On the other hand, Contractor Management with Flex Worker Management enables companies to easily scale and manage their contract workforce.
The recently announced Einstein GPT is Salesforce’s generative AI assistant that provides more than 200 billion AI-powered predictions daily. Moreover, the Data Cloud is the company’s data warehouse platform that hosts unified customer profiles in real-time.
Moreover, with the use of mobile device capabilities such as OCR, voice commands and LiDAR, Field Service Mobile is able to make every service visit more efficient. Its ‘swarming’ feature also allows frontline workers to connect and collaborate with their teams in real time by accessing their organization’s expertise.
Examples of companies that have already taken advantage of this tool include BUNN, who automated 90% of their repair visits with Salesforce Field Service and Salesforce Flows, and CDR Maguire, who optimised their scheuduling efforts and accelerated their cleanup with the help of Salesforce Self-Service Portal.
Taksina Eammano, EVP and GM of Salesforce Field Service, told VentureBeat: “Einstein GPT’s capabilities for Field Service Mobile will drive increased productivity for field service teams. It will provide customers with a faster self-service experience, and allow companies to better manage their workforce and save costs.”
Salesforce is a leading global cloud computing service provider, known for its customer relationship management, or CRM, solutions. Founded in 1999, the platform has since become the world’s leading customer service and sales platform, helping international companies manage, automate and optimize their customer services.
Taksina Eammano is the Executive Vice President and General Manager of Salesforce Field Service. She has been with the company since 2019 and is passionate about helping organizations optimize their operations and deliver a better customer experience.
