Alon Haimovich, Israel Country General Manager at Microsoft, recently spoke at the Work After Work event hosted by Calcalist and KPMG about the sudden rise of artificial intelligence (AI) and its importance. He was one of several panelists who discussed the impact of AI on various industries. Haimovich stated that AI has been a part of our lives for 20 years but there has been a significant change in recent years, and now we are in the midst of a new revolution.
During the panel, Haimovich spoke about ChatGPT, an AI-based tool designed by Microsoft to cater to the masses. ChatGPT is a consumer tool intended to provide customer service and answer frequently asked questions. Haimovich highlighted that the tool operates like a human and is able to interact with users in a natural manner. ChatGPT is part of the Microsoft cloud platform Azure, and it has a unique concept where it learns, adapts and improves to provide better responses to customers.
Haimovich expressed his excitement about ChatGPT, emphasizing its potential to change the game for customer service. He pointed out that the development of ChatGPT represents a significant shift in AI technology, indicating that AI is no longer reserved for large corporations but is now available for smaller businesses as well.
The panelists discussed the importance of AI in the banking and finance industry, showcasing how it can facilitate financial transactions and improve risk assessment. Yael Regev-Unger, Senior Advisor to the Capital Market Commissioner also spoke about the benefits of AI in detecting fraud.
Overall, the panelists emphasized that AI has become a crucial aspect of how businesses approach their customers, and companies must adapt to meet this new technological demand. AI is here to stay, and as Haimovich explained, it is critical for organizations to embrace AI technology moving forward.
Overall, the panel provided valuable insights into the rapid changes and opportunities AI offers and the potential it has to help businesses of all sizes cater to their customers in a more effective manner.
