Microsoft Concerned About Doctors Delivering Negative News to Patients on ChatGPT

Doctors are utilizing OpenAI’s AI chatbot, ChatGPT, to communicate with patients in a more empathetic manner, according to a report by the New York Times. The intention is for the bot to appear more human, a contradiction that highlights the balancing act between objective medical guidance and human compassion. Some medical professionals are even using the chatbot to deliver bad news, something that Microsoft, a company working closely with OpenAI, is worried about. While ChatGPT can help explain simple concepts without jargon, others worry that it could replace the compassion that patients value in their healthcare, especially if it’s used for medical decisions. The ethical conundrum of whether patients are aware they’re being communicated with by a chatbot is still being debated.