Glassbox, a leading provider of digital experience intelligence for web and mobile applications, has unveiled its new AI assistant called GIA (Glassbox Insights Assistant). The company has partnered with Microsoft Azure OpenAI Service to ensure the highest level of security and privacy for its AI assistant. By hosting the OpenAI models within the secure Azure environment, Glassbox can maintain rigorous data privacy standards and protect sensitive information shared through the conversational interface.
The AI assistant, powered by OpenAI’s GPT model, allows Glassbox users to gain deep digital insights quickly and effortlessly, without the need for technical knowledge or reliance on data and analytics teams. With Gartner predicting that more than half of successful technology solutions will be delivered to nontraditional buyers outside of IT by 2025, Glassbox aims to democratize access to its digital experience data and make it more actionable for a wider range of users.
The integration of the AI assistant is a significant milestone in realizing Glassbox’s Autonomous CX vision, which aims to revolutionize the customer experience domain by making digital experiences fully self-optimizing. By leveraging the power of generative AI capabilities, Glassbox’s AI assistant can deliver an enhanced customer experience while ensuring the highest level of security measures through the Azure platform.
The availability of GIA within the Glassbox digital experience intelligence platform is an immediate offering for customers in their preferred cloud environment. Glassbox’s platform captures millions or billions of digital experience data points each month, providing customers with rich insights to optimize their digital businesses.
Glassbox is committed to responsible AI practices and strict security measures. The partnership with Microsoft Azure OpenAI Service reinforces their commitment and sets a new standard for GenAI solutions in terms of security, privacy, and compliance. By combining Glassbox’s patented data privacy measures with the added protections of Azure, users can have confidence in the security and integrity of the AI assistant.
Glassbox’s dedication to providing enterprise-grade GenAI solutions based on proprietary datasets aligns with Microsoft Azure’s mission to deliver cutting-edge AI capabilities to its customers. With GIA, Glassbox is advancing its AI strategy and shifting towards natural language interfaces to enhance the accessibility and usability of their digital experience intelligence platform.
In conclusion, Glassbox’s announcement of its secure and compliant GenAI solution with Microsoft Azure marks a significant milestone in democratizing access to digital insights. The integration of the AI assistant, GIA, powered by OpenAI’s GPT model, allows users to uncover deep digital insights quickly and securely. With the ongoing commitment to responsible AI practices and strict security standards, Glassbox and Microsoft Azure are setting a new benchmark for GenAI solutions in the industry.
