CEO Girish Mathrubootham of Freshworks, a software management firm, recently shared that his employees are using ChatGPT, an artificial intelligence (AI) technology developed by OpenAI, in order to become more productive at work. The technology works by helping them generate code faster, which in turn allows tasks that used to take months to complete to be completed in weeks.
This is just one example of how companies are increasingly utilizing AI technology in order to improve their operations. A recent Goldman Sachs study highlights the potential of AI to automate nearly 300 million full-time jobs worldwide. ChatGPT, in particular, could potentially replace software developers in certain roles, as it is able to effectively complete mundane and repetitive tasks with ease. Nevertheless, ChatGPT CEO Ilya Sutskever suggested that the technology could help enhance the productivity of software developers by giving them more time to focus on more complex and creative aspects of their work.
Freshworks is a leading customer service software and cloud-based solutions provider. It enables businesses to get connected with their customers on the cloud, build lasting relationships with them, and improve customer engagement. The company is also integrating AI into its product solutions to ensure better results and customer satisfaction.
Girish Mathrubootham is the founder and CEO of the company. He started Freshworks in 2010 and since then has been dedicated to building simplified software products. With a focus on customer experience, he has re-imagined the traditional SaaS business model, and has seen the company grow to over 8000 customers across the world. In 2019, Girish was awarded the Economic Times ‘Entrepreneur of the Year Award’.
