Exela Technologies, a leader in business processing automation (BPA), has announced a collaboration with Microsoft to enhance its low-code platforms with generative artificial intelligence (AI) capabilities. By teaming up with Microsoft Azure’s OpenAI Service, Exela aims to provide its customers with access to advanced AI models while leveraging the security and enterprise features of Azure.
The initial focus of this collaboration will be India, where Exela is working to strengthen its AI initiatives. With the integration of generative AI capabilities, Exela’s low-code platforms will enable personalized engagement, optimized workflow automation, and industry-leading AI decision-making capabilities for its customers.
Sriram Ramanathan, CTO of Exela, expressed his excitement about collaborating with Microsoft, highlighting the company’s reputation for driving AI breakthroughs. He emphasized that Exela’s customers and employees will benefit from the efficient communication and collaboration enabled by this collaboration.
Mithun Sunder, Executive Director – Chief Partner Officer at Microsoft India, also commented on the collaboration, stating that they are pleased to see Exela Technologies integrating Microsoft Azure’s generative AI capabilities. Sunder believes that this integration will improve customer and employee experiences, leading to increased engagement.
The integration of generative AI will specifically enhance Exela’s customer service for software products like DrySign, Digital Mailroom (DMR), XBP (Exchange for Bills and Payments), and PCH (an award-winning healthcare claims processing gateway). Additionally, Exela plans to leverage generative AI to accelerate document lifecycle management, product system development lifecycle, and the analytics stack.
Exela is committed to using generative AI in a responsible and ethical manner. The company plans to organize educational events to demonstrate the benefits of this powerful platform that is already reshaping many enabled services. Exela intends to share more details about its participation in the AI evolution in the future.
With a global footprint and proprietary technology, Exela has a strong presence in the business process automation space. Its digital transformation solutions improve efficiency, quality, and productivity for a diverse range of customers across 50 countries. Exela offers software and services for various industries, including finance and accounting, human capital management, facilities optimization, banking, healthcare, insurance, and the public sector.
By collaborating with Microsoft, Exela aims to unlock the full potential of AI and provide its customers with cutting-edge solutions. With approximately 15,000 employees operating in 21 countries, Exela is committed to being an end-to-end digital journey partner for businesses worldwide.
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