Locobuzz, a unified customer experience management platform, has launched ResponseGenie, an AI-powered generative response management capability, to help companies enhance customer experience. With the help of ResponseGenie, brands will ensure that their customer service teams can quickly and precisely respond to customer inquiries in accordance with brand standards, by creating responses with fewer resources.
Nikhil Asopa, Head of Customer Service for Tata Digital, praised the usability of the ResponseGenie platform, due to its ability to understand customer language and provide consistent responses. Locobuzz believes that this offers a great advantage to enterprises in order to drive better customer experiences, facilitate faster responses and increase productivity.
The innovation brought by Locobuzz not only allows brands to respond quickly and accurately to customer inquiries, but also maintains the human touch of the conversation. ResponseGenie allows a person to have the final say and make the necessary edits.
Nitin Agarwal, the Chief Technology Officer of Locobuzz, lauded the successful launch of ResponseGenie. This achievement was made possible by integrating Microsoft’s Azure OpenAI services and Locobuzz’s own AI expertise. He also believes that this new platform would enable businesses to delivery personalized, agile, and differentiated customer service.
The same enthusiasm was shared by Himani Agarwal, Country Head of Azure with Microsoft India. Himani believed that the collaboration between both companies would redefine the approach to customer experience and help businesses have an unprecedented level of customer engagement.
With its AI-integrated platform, Locobuzz is certainly the frontrunner in providing advanced customer experience management solutions. Through ResponseGenie, this company is solidifying its position as a frontrunner in the AI-driven unified customer experience arena.
