ChatGPT, an AI-powered chatbot developed by OpenAI, has gained significant attention in recent months for its potential to save time and increase efficiency for white-collar workers, including HR professionals. With 100 million monthly active users after just one month, ChatGPT has seen significant growth, with a staggering 1.76 billion visits by the end of April. While still in its research preview phase, a paid version, ChatGPT-4, was launched in March 2023.
As AI becomes a more integral part of human resources functions, HR professionals can benefit from AI tools like ChatGPT. It offers multiple opportunities for HR across recruitment, onboarding, training, HR chatbots, performance management, and compliance.
However, there are certain activities that ChatGPT won’t be able to replace, such as managing workforce ecosystems, creating purpose-driven organizations, and reshaping workplace learning. These are beyond the capabilities of AI, which lacks context and a deep understanding of strategy and culture. With this limitation in mind, there are also potential risks associated with using ChatGPT, including the risk of perpetuating bias if not used ethically.
To use ChatGPT ethically, HR professionals should ensure they train the algorithm on unbiased data, regularly audit responses, and be transparent about its use. In the second part of this article, readers can learn how to use ChatGPT prompts for HR with examples across different HR functions.
While chatbots like ChatGPT offer many benefits to HR professionals, it’s important to be aware of their limitations and the potential risks they pose. HR professionals should carefully consider AI tools like ChatGPT as part of their HR strategies, ensuring they are used ethically and in a way that supports, rather than replaces, their important work.
