Turtle Bay Resort Enhances Guest Experience with Salesforce’s Einstein 1 Platform
Turtle Bay Resort, situated on O’ahu’s iconic North Shore, is embracing a new era of personalized hospitality by partnering with Salesforce and leveraging their advanced AI technologies. With Salesforce’s Einstein 1 Platform, the luxury vacation destination is redefining the way service agents engage with guests and enhancing the overall guest experience.
Robert Marusi, Chief Commercial Officer of Turtle Bay Resort, expressed excitement about the resort’s collaboration with Salesforce, stating that it marks a significant milestone for the property. By harnessing Salesforce’s suite of tools, Turtle Bay Resort can now tailor its engagement strategies to reach new guests and ensure that each visitor receives a truly unforgettable and unique experience.
Jeff Amann, EVP & GM of Salesforce Industries, highlighted the importance of delivering personalized and memorable experiences in today’s competitive hospitality industry. By leveraging the power of CRM, AI, and data, Salesforce is helping Turtle Bay Resort create lasting impressions on guests, turning them into loyal customers for life.
Turtle Bay Resort, spread across 1,300 acres of pristine land with secluded beaches and nature trails, is known for its natural beauty and sustainability efforts. However, like many businesses, the resort faced challenges due to decreased travel in 2020. With Salesforce’s support, Turtle Bay Resort is on a mission to revitalize its revenue streams, raise awareness of its unique offerings, and establish long-lasting customer relationships.
Salesforce’s Einstein 1 Platform is enabling Turtle Bay Resort to connect with customers in a more personalized way, empowering its teams to provide tailored attention to guests through the use of CRM, data, and trusted AI. This partnership is not only helping the resort attract new visitors but also enhancing the overall guest experience and solidifying customer loyalty.
Through its collaboration with Salesforce, Turtle Bay Resort is reinvigorating tourism on O’ahu’s North Shore and setting new standards for personalized hospitality in the industry. With a focus on CRM, AI, and data-driven strategies, the resort is well-positioned to meet the evolving needs and expectations of modern travelers, offering them unforgettable and bespoke experiences during their stay.
By combining the natural beauty of its surroundings with cutting-edge technology and personalized service, Turtle Bay Resort is on a journey to redefine luxury hospitality and create lasting memories for its guests.
