Bengaluru-based startup LimeChat has partnered with tech giant Microsoft to revolutionize ecommerce customer support with its advanced chatbot. The collaboration aims to enhance, secure, and personalize the customer service experience using artificial intelligence (AI) technology.
LimeChat’s new chatbot, developed in collaboration with Microsoft, boasts high accuracy with an error rate of under 0.1%. The company claims that this technology will enable improved efficiency and provide a secure and personalized customer support experience. Leveraging Microsoft Azure OpenAI Service, LimeChat has introduced an enhanced chat automation system specifically designed for ecommerce. The chatbot employs dynamic learning mechanisms to refine its engagement with customers with every interaction.
The startup, founded in 2020, has already raised $5 million in funding from notable investors, including Stellaris Venture Partners, pi Ventures, and Titan Capital. It has also gained support from angel investors, including Kalyan Krishnamurthy, CEO of Flipkart, Sujeet Kumar, co-founder of Udaan, Ramakant Sharma, co-founder of Livspace, and Dilip Khandelwal, MD of Deutsche Bank.
LimeChat integrates with popular platforms like WhatsApp and Shopify to enable seamless commerce for its clients. The startup has collaborated with more than 300 brands, including HUL, ITC, Mamaearth, Wow Skin Science, Neemans Shoes, and Snitch. With a revenue of $2.8 million, as reported by the LATKA SaaS Database, LimeChat has shown promising growth in the market.
Nikhil Gupta, the founder of LimeChat, expressed how partnering with Microsoft elevates the standards of customer support. By leveraging Microsoft Azure’s retrieval algorithms, embedding models, and LLMs (large language models), LimeChat aims to transform customer interactions significantly.
Early adopters of LimeChat’s technology, such as Wow Skin Science, have witnessed tangible improvements and positive responses from end users. The implementation of the new chatbot system has led to an approximate 15% increase in automation rates and promising customer satisfaction scores.
Sangeeta Bavi, Executive Director – Digital Natives at Microsoft India, praised LimeChat as a key disruptor in the ecommerce space. She acknowledged the collaboration with LimeChat as an opportunity to redefine customer service with the power of AI. Their collaborative efforts, fueled by Microsoft Azure OpenAI Service, aim to empower every business to achieve more through the application of AI technology.
The partnership between LimeChat and Microsoft marks a significant advancement in the field of ecommerce customer support. By harnessing the potential of AI and integrating it into their chatbot system, LimeChat aims to revolutionize the industry, ensuring enhanced, efficient, secure, and personalized customer service experiences for businesses worldwide.
