Exela Technologies, a leader in business processing automation (BPA), has announced its collaboration with Microsoft to bring generative AI capabilities to its customers. The partnership aims to open new avenues of personalized engagement and enhanced workflow automation for Exela’s clients, leveraging Microsoft Azure’s advanced AI models.
Through the integration of Exela’s technology with Microsoft Azure OpenAI Service, customers will gain access to powerful AI capabilities with the security and enterprise promise of Azure. Initially focusing on India, the collaboration will strengthen Exela’s previously announced AI initiatives, enabling customers to drive personalized engagement, optimized workflow automation, and industry-leading AI decision-making capabilities.
Sriram Ramanathan, CTO of Exela, expressed his excitement about the collaboration, stating, Microsoft has been on the forefront of accelerating AI breakthroughs, and we are beyond pleased to collaborate with them and ensure that these benefits are shared with our customers and employees to communicate and collaborate even more efficiently.
Mithun Sunder, Executive Director – Chief Partner Officer, Microsoft India, also expressed his pleasure in seeing Exela Technologies integrating Microsoft Azure OpenAI Service’s generative AI capabilities to improve experiences and increase engagement among customers and employees.
Exela plans to utilize generative AI to enhance customer service for its software products, such as DrySign, Digital Mailroom, XBP, and PCH. Additionally, generative AI will be deployed to expedite document lifecycle management, product systems development lifecycle, and the analytics stack.
It is worth noting that Exela is committed to using generative AI in a responsible and ethical way. The company has planned various AI events, allowing Exela employees to learn, demonstrate, and appreciate the benefits of this powerful platform that is reshaping many services.
Exela’s collaboration with Microsoft demonstrates its dedication to leveraging cutting-edge technology to provide innovative solutions to its customers. The incorporation of generative AI capabilities will undoubtedly enhance personalized engagement and workflow automation, positioning Exela as a leader in the business processing automation industry.
For more information about Exela Technologies and its collaboration with Microsoft, visit their official website or follow their social media accounts. Stay updated with the latest news, commentary, and industry perspectives from Exela.
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