Exela Technologies, a leader in business processing automation, has announced a collaboration with Microsoft to enhance its customers’ artificial intelligence (AI) capabilities on the Microsoft Azure cloud platform. The partnership will initially focus on India and aims to strengthen Exela’s AI initiatives by integrating its technology with Microsoft Azure OpenAI Service.
Through this collaboration, Exela’s low-code platforms will be empowered with new generative AI capabilities, enabling customers to achieve personalized engagement, optimized workflow automation, and industry-leading AI decision-making. By leveraging the advanced AI models of OpenAI on Azure, Exela’s customers can expect to benefit from secure and enterprise-grade solutions.
Exela will utilize generative AI to improve customer service for its software products such as DrySign, Digital Mailroom, XBP, and PCH. Additionally, generative AI will be leveraged to accelerate document lifecycle management, product systems development, and analytics.
Sriram Ramanathan, CTO of Exela, expressed excitement about collaborating with Microsoft, stating, Microsoft has been on the forefront of accelerating AI breakthroughs, and we are beyond pleased to collaborate with them and ensure that these benefits are shared with our customers and employees to communicate and collaborate even more efficiently.
Mithun Sunder, Executive Director – Chief Partner Officer, Microsoft India, also expressed enthusiasm about the collaboration, commenting, We are pleased to see Exela Technologies integrating the generative AI capabilities of Microsoft Azure OpenAI Service to help improve experiences and increase engagement among customers and employees.
Exela Technologies is committed to utilizing generative AI in a responsible and ethical manner. The company plans to organize AI events to educate and demonstrate the benefits of this powerful platform, which is already reshaping various enabled services.
With a global footprint and proprietary technology, Exela offers digital transformation solutions that enhance efficiency, quality, and productivity. The company serves over 4,000 customers in 50 countries, including more than 60% of the Fortune 100 companies. Exela’s solutions span multiple industries, including finance, human capital management, facilities optimization, and legal management.
As Exela and Microsoft join forces, customers can expect to leverage cutting-edge AI capabilities on the Azure platform, enabling them to transform their businesses and drive innovation. With the integration of generative AI, Exela aims to revolutionize customer service and improve various processes across industries.
For more information about Exela Technologies and its collaborations, visit the company’s website or follow them on social media platforms such as Twitter, LinkedIn, Facebook, and Instagram.
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