Artificial intelligence (AI) chatbots that have gained popularity in industries like banking and retail are now being integrated into the medical profession, with some doctors using them to relate more effectively to patients. The tools are helping to address a lack of empathy that some physicians have been found to exhibit, with studies showing that empathetic approaches to patients lead to better outcomes. Some doctors are questioning the ethics of using chatbots, however. The medical community is yet to produce guidelines on the issue. OpenAI, the parent firm of popular chatbot ChatGPT, has yet to comment on the matter.
Doctors improve bedside manner by using ChatGPT to sound more human to patients
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