Hyro, an adaptive communications company that provides plug-and-play AI chatbots for businesses, has raised $20m in a series B funding round to expand its conversational and generative AI-driven call centres, mobile applications and websites. The company plans to use the funding to hire across various departments and develop strategic partnerships, integrations, and use cases across key industries. Hyro provides an enterprise platform that helps businesses incorporate a conversational AI layer on top of their existing omnichannel workflows without coding. It focuses primarily on the healthcare industry, providing AI-capable chatbots that automate various tasks and handle up to 70% of inbound calls and messages.
Hyro’s VP of marketing, Aaron Bours, said that Hyro’s key differentiator is the ability to build a fully functional AI assistant based on a prospect’s data quickly, something that typically takes 6-12 months for most chatbot companies. Hyro scrapes unstructured and structured data from an enterprise’s data, automatically maps it to a knowledge graph, which, through natural language processing, generates a conversation AI assistant.
