Navan, a travel industry leader and formerly known as TripActions, has recently added the cutting-edge technology ChatGPT to its virtual assistant Ava. This feature will be able to assist travel administrators and finance managers with a variety of tasks such as analyzing real-time spend data, identifying cost-savings opportunities, and predicting future spending trends. In addition, Ava is multilingual with the capability of offering feedback on travel and expense questions in multiple languages. It is now available to select customers in North America with plans of future expansion.
Ilan Twig, the co-founder and CTO of Navan, has been pivotal in integrating these AI developments into their product. In a blog post in March, Twig described their plans for the “ChatGPT-style conversations” in the AI industry and stated that his team is also utilizing generative AI for a conversational business intelligence system to better unlock data and insights for its customers.
At the same time, Navan is set to take part in Phocuswright Europe 2023 which is an event focusing on the implications of generative AI on the travel industry. It focuses on topics such as how AI will alter the world of travel, from the internal workings of companies to the customer experience.
Overall, Navan’s decision to leverage OpenAI’s AI technology in its virtual assistant Ava will be a monumental shift in the travel industry. With its comprehensive set of data analysis capabilities and multilingual support, Navan is sure to be able to assist its customers in travel management tasks and unlock invaluable insights.
