Zendesk, a customer service and support platform, has recently announced its collaboration with OpenAI, an AI research and development company to improve its customer experience (CX). This new integration combines the capabilities of the Zendesk Suite with OpenAI’s powerful AI technology to help businesses provide faster, more intelligent customer experience while at the same time saving both time and money.
The Zendesk Suite applies the science of AI-based data and customer service insights from decades of research and customer feedback. This suite helps businesses save hundreds of hours each week by providing customised and trained models for customer service. Now with the combination of the Zendesk foundational models and OpenAI, businesses can create even more time-saving customer service processes for customer service. Features such as conversation messaging, bots, knowledge-based management, advanced analytics, and self-service tools will make customer experience more efficient, consistent, and customer-centric.
Brad Anderson is the president of Product and Engineering at Qualtrics, and he supports the collaboration between Zendesk and OpenAI. Mr Anderson believes that this new partnership is important to understand customer needs more effectively and efficiently while extracting valuable information from customer data. Cristina Fonseca, Zendesk’s head of AI, commented that the company’s work with OpenAI will help customers quickly leverage the newest AI technology to get the most out of their customer service efforts.
OpenAI is a research laboratory that is committed to advancing artificial intelligence technology. In addition to its partnership with Zendesk, this company also recently released its GPT-3 model which has been trained with 175 billion parameters. This model can learn from examples given and generate human-like text. OpenAi realizes the need for customers to be able to easily and quickly gain AI technology and seeks to focus on making this a reality.
Zendesk provides customers with the chance to access AI-powered CX tools, and the collaboration with OpenAI has enabled the advancement of the advanced customer experience. The combination of powerful AI technology and the industry-leading CX offered by Zendesk provides businesses an effective way to save time and money while providing a more efficient, intelligent customer experience.
