Zendesk, a leading CX giant, recently announced their strategic partnership with OpenAI and their new AI-backed technology to improve customer experience. On April 13, Zendesk introduced its latest suite of AI-supported tools geared towards customer service and CX personnel, which allow agents to quickly create ticket responses, summarize content and create knowledge bases and macros. This suite of tools is available in an early access program created by Zendesk, and will debut more capabilities at their annual user conference, Relate 2023.
These AI-supported tools are designed to increase productivity of customer service agents and reduce the hassle of manual ticket generation tasks. Predrag Jakovljevic, analyst at Technology Evaluation Centers, spoke highly of the new AI-backed CX tools, saying that “those capabilities have proven themselves to help the agents be more productive.”
Zendesk is a software development and customer support company that works with businesses to improve customer service, customer feedback and customer insights. Founded in 2007, Zendesk caters to over 100,000 organizations in 190 countries and currently employs over 2,500 people.
Predrag Jakovljevic is an analyst at Technology Evaluation Centers, a research institute founded in 2001. Headquartered in Canada, Technology Evaluation Centers creates reports for their clients in which research and analysis are compiled about new and existing technologies.
