Walmart, in collaboration with Microsoft, is set to revolutionize the shopping experience through AI-powered features. The partnership aims to integrate artificial intelligence across Walmart’s website and apps, enabling the study of shopper behavior and the suggestion of future purchases.
The AI technology driving these experiences will be powered by large language models, utilizing a combination of Walmart’s proprietary retail-specific search functions and Microsoft’s Azure OpenAI service. Walmart’s newly introduced generative AI-powered search functions will be accessible on iOS and Android mobile devices as well as through the company’s website.
These innovative search features aim to enhance customer interaction with Walmart’s digital inventory. Shoppers can now make specific requests, such as recommendations for a birthday celebration or a game day watch party, by using natural language commands. The algorithms behind the AI search functions will curate a list of the best items in relevant product categories.
Not limited to consumer-facing initiatives, Walmart plans to leverage AI technology to enhance the efficiency of its store associates’ tasks and workflows. As an example, the company announced that at Sam’s Club, employees will soon no longer need to manually check shopping receipts. Walmart will implement an AI tool to verify customer purchases, streamlining the process.
Walmart also unveiled its ‘Walmart InHome Replenishment’ program, which utilizes artificial intelligence to predict when items in a shopper’s cart need replenishing. This extension of the existing ‘InHome’ program, available to Walmart+ shoppers since 2019, aims to provide timely and convenient replenishment services.
In addition to AI integration, Walmart is exploring the integration of augmented reality (AR) into its shopping experience. The company introduced ‘Shop with Friends,’ a beta social commerce offering that incorporates AR technology. Shoppers will have the option to virtually try on outfits and share them with friends for feedback while shopping.
Furthermore, Walmart plans to expand its drone delivery testing program to reach more customers in Texas. By extending drone delivery services to an additional 1.8 million households, Walmart aims to provide swift and convenient delivery options, with delivery times as fast as 30 minutes.
In summary, Walmart’s partnership with Microsoft and the integration of AI-powered features will transform the shopping experience for customers. The combination of advanced technologies like AI, AR, and drone delivery will enhance convenience, personalization, and efficiency in the retail industry.
Sources:
– Walmart Teams Up with Microsoft to Revolutionize Shopping with AI-Powered Features
– The new generative AI-powered search functions are available on iOS and Android mobile devices and on the company’s website.
