Walmart is one of the major retail companies in the world with depending 4,700 stores in America and 600 Sam’s Clubs. There are 1.6 million workers in the company who are known as “associates” and they serve an important purpose of providing better customer service. To achieve this, Walmart is using artificial intelligence and machine learning to provide customers with better shopping experiences.
Anshu Bhardwaj, who is the Senior Vice President of Tech Strategy and Commercialization in Walmart, stressed the importance of finding ways to use AI and ML to improve customer and employee experiences. Walmart’s Sam’s Club is using floor scrubbers to take real-time images of almost 6,000 items that are on the shelves. This way, Sam’s Club can ensure that what their customers want is always on stock.
Walmart’s AI strategy is a great example of utilizing the power of AI in a practical way. It also shows the potential of real-time images used in a retail setting to improve customer service. AI has become a critical tool for companies like Walmart to make sure their customers are satisfied.
Anshu Bhardwaj is the Senior Vice President of Tech Strategy and Commercialization in Walmart. He is responsible for coming up with innovative ways to use AI and ML to improve customer and employee experiences. Anshu has been with Walmart since the year 2018, and prior to that he worked at Microsoft, prior to that he held leadership positions at Oracle and Cognizant Technology Solutions.
Walmart is using AI in a variety of ways to help them provide better service and experiences for its customers. They are using floor scrubbers to make sure items are in stock, they are utilizing huge data sets to analyze customer preferences, and they have been working to create a better customer experience through their AI strategy. The company’s use of AI is undoubtedly making shopping better for its millions of customers.
