The use of AI-based chatbot, such as ChatGPT, for mental health treatment has been gaining traction in recent times. Developed by OpenAI – ChatGPT is an example of a conversational AI-based technology which is designed to mimic human conversations. ChatGPT is basically a messaging tool specially designed to provide advice to people suffering from mental health issues such as depression and anxiety.
While it cannot replace the role of a professional counselor or psychologist, many users have reported positive experiences with chatbot such as ChatGPT. In many areas of the world where mental health issues continue to be stigmatised, these chatbots serve as a cheaper and faster option to access help and support, avoiding the feeling of shame or judgment.
Nevertheless, many practical and ethical concerns arise when introducing AI in the area of mental health. Questions regarding protection of personal information and medical records, as well as doubts about the ability of the computer program to really understand the person’s needs and behaviour, remain a point for consideration. Generative AI for mental health applications is in its initial stages, and uncertainties remain around its potential to provide accurate and unpredictable answers quickly.
OpenAI, the company behind the latest ChatGPT are an international technology company based in the USA which was founded in 2015. OpenAI focuses on developing neural networks and artificial general intelligence (AGI). Their leading bots are designed to compete professionally in certain areas, such as games and problem-solving. OpenAI’s mission is to ensure strong protection against misuse of AI.
The brain behind the masterminds of ChatGPT is Greg Brockman, Chief Technology Officer of OpenAI. Greg comes with prior experience in some of the most groundbreaking technology companies around such as Stripe and Dropbox. He was also part of the engineering team at Apple building their iPad software. Greg’s expertise in software engineering and his vision of ensuring responsible development and management of AI, will help ChatGPT reach its full potential.
Regardless of the many benefits, ethical and practical considerations surround the use of AI applications such as ChatGPT in mental health therapies. It is evident that chatbots enable quicker and cheaper access to mental health services in many parts of the world where such a need is greatly felt. Although certain doubts have been raised regarding its capability to recognize repeat questions and provide accurated answers, we cannot ignore the potential of AI in the area of mental health. It is therefore essential to continue carefully research and evaluate this potential to ensure it is used safely and responsibly.
