Uniphore, the leading conversational AI and automation platform,announced that it is now available on Amazon Web Services (AWS) Marketplace, a digital catalog that customers can use to find, buy, deploy, and manage third-party software, data and services. Uniphore is an AWS Independent Software Vendor (ISV) Accelerate Partner and participates in a co-sell program for AWS Partners. Their comprehensive AI and automation platform helps businesses efficiently resolve customer queries using a combination of self-serve and agent-assist solutions that are fully customizable to the needs of businesses.
Uniphore believes that conversations are an essential asset for every organization. Built with artificial intelligence (AI), Robotic Process Automation (RPA), natural language processing (NLP), knowledge management (KM), and automation, Uniphore offers comprehensive portfolios to address businesses needs in industries like financial services, healthcare, travel & tourism, and telecommunications. With their U-portfolio, companies can analyze every customer interaction across all channels to reduce friction and improve customer experience (CX) and employee experience (EX) while saving costs. Their listing in AWS Marketplace allows AWS and Uniphore customers and prospects to easily buy and manage the right product witin the U-portfolio from the AWS Marketplace.
“From day 1, our main focus at Uniphore has been our customers,” said Kennedy Pereira, VP, Partnerships, Alliances and Ecosystem at Uniphore. “Today, we are delighted to expand and extend our collaboration with AWS. We look forward to making it easy for global AWS customers and partners to access our leading conversational AI and automation platform to improve the way they engage with their customers.”
Mark Krueger, VP Client Services & Implementation at ConnexionPoint,over-appreciated Uniphore and said, “Uniphore’s Conversational AI platform powered by AWS has allowed us to be more nimble, make changes, and be flexible. Before, a change took 3+ hours, and now it’s so much easier, a lot better in our new environment with scripts, campaigns, and call routing, etc. Uniphore is the lynchpin that holds everything together, and once it’s there, it has the most to offer.”
Furthermore, Madhu Raman, Head of Automations Business, Amazon Web Services stated that, “Uniphore’s solutions on AWS Marketplace are now a key part of our Automations on AWS business portfolio and makes it easy for customers to buy and deploy conversational agents which drive reduction in manual hours of effort. Cross-industry customers on AWS benefit from this combination of our broad and deep services including a joint pathway to support conversations with rapidly advancing Natural Language Understanding (NLU) and generative AI capabilities.”
Uniphore, being founded in 2008, is a leading provider of Conversational AI and Automation Solutions. Their mission is to ensure customer service and employee experience is effortless and conversational throughout customer interactions. Uniphore provides AI-powered software solutions to companies in hospitality, financial services, telecom and contact centers that improve customer experience and operational efficiency. Their U portfolio helps automate operations, optimize customer experience, increase sales and revenue. With their comprehensive AI and automation platforms, businesses can customize their solutions according to their needs.
