Uniphore and Altruist Technologies Join Forces to Revolutionize Customer Experience Through AI
Mumbai, Maharashtra, India – Uniphore, one of the world’s largest AI-native companies, has announced a strategic partnership with Altruist Technologies Pvt Ltd. This collaboration aims to redefine customer experiences across various industries by leveraging Uniphore’s advanced U portfolio of contact center AI solutions.
Altruist Technologies, a prominent end-to-end solution provider in BPO, CMO, and IT services, will leverage Uniphore’s advanced U portfolio to offer a comprehensive packaged solution for BPO management with AI as an innovative solution. This partnership will optimize processes, enable new capabilities, and deliver increased value to Altruist’s clients.
Ravi Saraogi, Uniphore’s Co-founder & President of Asia, highlighted the significance of this partnership in creating effortless customer experiences. Uniphore’s U portfolio seamlessly integrates Emotion AI, Generative AI, Knowledge AI, and workflow automation, empowering enterprises to deliver superior customer, agent, and employee experiences. The fusion of Uniphore’s innovative U product portfolio powered by its X Platform and Altruist’s extensive experience in BPO, CMO, and IT services will drive a profound digital transformation in the industry.
Makesh Sankaran, CEO of Altruist Technologies, emphasized the strategic move towards digital transformation and the need for better customer experiences. Partnering with Uniphore allows Altruist to bridge the gap between customer intent, expectations, and accurate resolutions. With an established presence in the contact center space in India and plans for global expansion, Altruist aims to become a prime provider of AI solutions, leveraging Uniphore’s U product portfolio focused on contact center solutions. This will enhance Altruist’s capabilities in analytics, automated responses, and the optimization of AI solutions within Customer Management and IT services.
Uniphore’s U portfolio helps enterprises optimize customer and agent experiences, overcome customer service challenges, and unearth valuable opportunities to drive engagement, loyalty, and revenue generation. The partnership between Uniphore and Altruist Technologies will lead to optimum client satisfaction and a redefinition of industry standards.
About Altruist Technologies Pvt Ltd.
Altruist Technologies Pvt Ltd. is a leading integrated end-to-end solution provider across BPO, CMO, and IT services, with expertise in Inbound and Outbound call center processes and Customer Life Cycle Management. Altruist serves diverse verticals such as Banking, E-commerce, Insurance, Automobile, Government Initiatives, and Telecommunications.
About Uniphore
Uniphore is one of the largest B2B AI-native companies, designed for the Enterprise. With decades of experience and the only multimodal architecture centered on customers, Uniphore infuses AI into every part of the enterprise. Their extensive portfolio includes Generative AI, Knowledge AI, Emotion AI, Workflow Automation, and more.
As the partnership between Uniphore and Altruist Technologies takes shape, the future of customer experiences in various industries looks promising. With AI at the forefront, both companies are well-equipped to deliver unparalleled solutions that optimize processes and exceed customer expectations. This collaboration is set to revolutionize the way businesses approach customer management and drive digital transformation across the globe.
