Traditional outsourcing may soon become obsolete as artificial intelligence (AI) continues to evolve. More and more tasks are being taken over by AI-enabled machines, including routine operations in organizations. With this shift, companies are able to make better decisions through AI’s ability to analyze vast amounts of data. AI also enhances productivity by cutting the time employees spend on certain tasks, allowing them to achieve more in less time. As AI continues to permeate everyday processes, it begs the question: will AI replace outsourced digital services entirely?
Looking back at the origins of outsourcing, it first flourished because of cost reduction. However, with the increase of process automation, the cost advantage may soon shift to robots. Third-party digital service providers, however, are using AI to augment their workforce, allowing employees to focus on higher-value tasks. This is an opportunity for outsourcing companies and can lead to better, higher-functioning outsourcing.
AI is also accelerating the transition from low value-added, volume-driven digital services to more complex, higher-level digital services such as Knowledge Process Outsourcing and Information Technology Outsourcing. This shift is also allowing third-party providers to offer incubator spaces for AI startups with all the necessary resources for developers.
In Jamaica, the global digital services sector promises upscale outsourcing, or upsourcing, for growth, high-quality services, and higher-value services. Relationships are no longer transactional but are becoming transformational, with everyone on the same team with sights set on a winning strategy.
In conclusion, AI is a game-changer for clients and third-party providers. As more and more tasks are automated, outsourcing companies must adapt and embrace the opportunities that AI provides. AI is allowing for a shift to higher-value services, better decision-making, and increased productivity.
