ChatGPT is all the rage nowadays, as companies like Microsoft, Air India, SnapChat, Salesforce, and Koo are integrating it into their software and customer services. OpenAI, a Microsoft-backed company, is making the powerful AI tool accessible through direct and indirect means. ChatGPT enables customers to ask more detailed and complex questions about the products and services they are accessing.
Microsoft is at the forefront of the ChatGPT game, integrating the AI service to its Bing search engine and Copilot, a tool that brings AI to the front and centre of Windows 11. SnapChat’s My AI, which is powered by OpenAI’s ChatGPT, allows SnapChat Plus subscribers to ask questions about keeping their Streak status. Air India is now the first aviation company to use the AI tool to offer better customer experience and answer more detailed customer questions. Salesforce also recently announced Einstein GPT, which uses ChatGPT to create AI-generated emails, meeting schedules, and customer insights. Similarly, microblogging platform Koo has integrated ChatGPT to help verified users draft better posts.
Integration of ChatGPT into various services is revolutionizing the way customers interact with companies, as well as the way companies operate. AI tools enable companies to address customer queries with more accuracy and quickness, as well as gain valuable insights into user behavior. This helps them to give a betterment to their productivity and consumer experienced. Consequently, this is all leading to a better, smarter customer experience.
