The Tokyo metropolitan government will be using the artificial intelligence-based chatbot ChatGPT in all of its offices from August. The chatbot will be used to write texts and carry out other clerical tasks. ChatGPT stands for Chat Generative Pre-trained Transformer. The software application was trained using massive amounts of data from the internet, which enables it to process and simulate human-like conversations with users. It gives responses based on users’ instructions and questions.
During a metropolitan assembly session, Tokyo Governor Yuriko Koike said that ChatGPT has the potential to greatly transform the way public administration is conducted. The metropolitan government will use ChatGPT for tasks including preparing documents in the question-and-answer format and seek input from employees about other practical uses for the generative AI tool.
The Yokosuka government in Kanagawa Prefecture, south of Tokyo, began using the chatbot last week. A one-month trial from April, the first by a local government in Japan, showed that it improved work efficiency for tasks such as composing texts. The Yokosuka government estimated that working hours can be reduced by at least about ten minutes a day if ChatGPT is continued.
To mitigate concerns such as preventing leaks of confidential information, the Tokyo metropolitan government has set up a project team to test the efficiency of ChatGPT and create guidelines for its use. The use of ChatGPT is expected to make better city governance possible, said Koike.
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