AI tools such as ChatGPT are becoming an increasingly popular trend in the business world, and experts say users need to exercise caution when utilizing these innovative technologies. A WordFinder survey revealed that one in four employed Americans have used AI chatbot ChatGPT for work-related tasks, with the most popular use of the tool being to generate ideas (41%). Coupled with its use for creating content, responding to emails, coding, writing resumes and cover letters, and creating presentations, ChatGPT is quickly changing the way people work.
Google CEO Sundar Pichai has declared that AI technology is more “profound” than electricity, and it has been making desk tasks easier and more efficient. Jessica Melugin, director of the Center for Technology & Innovation at the Competitive Enterprise Institute, notes that AI is great for boosting productivity, but it will never substitute the human mind when it comes to more complex tasks like strategizing, innovating, and emotional intelligence. AI can be fallible, too, and can sometimes create untruths based on its training. Furthermore, AI comes with a certain degree of bias, and workers should be mindful of the way they input sensitive data into AI systems.
The potential benefits and effects of AI-powered technologies may still be unfolding, but it is clear that this technology has the power to revolutionize work. AI may be able to increase the throughput of every human, making their job more efficient, thus making their quality of life better. However, until all the issues regarding its accuracy and safety are resolved, users should tread with caution.
Cisco is a technology company specializing in cloud computing services, AI security, and collaboration. Its executive vice president and manager of security and collaboration, Jeetu Patel, has asserted that the heightened risks of cyberattacks are a real risk with AI tools, and cyber defense will need to evolve to defend against these attacks. Patel believes in the potential of AI and its ability to enhance user interactions and simplify intricate tasks such as medical procedures.
Jessica Melugin is the director of the Center for Technology & Innovation at the Competitive Enterprise Institute. She is an expert on the use of AI technology, and in her view, AI will be able to boost human productivity and improve economic quality of life in the future. However, Melugin warns that one should not rely exclusively on AI for higher-order tasks like strategy, innovation, or complex problem-solving.
