Generative AI is an exciting technology that is rapidly transforming the way we live and work. ChatGPT and Stable Diffusion have already proven to be helpful AI tools, with UK energy provider Octopus Energy using them to answer customer service emails and software firm Freshworks completing complex tasks in days. However, the future of generative AI beyond these tools is even more impressive. Next-generation language models will enable AI to write deeper and more engaging content, while advanced image and video processing will blur the lines between reality and computer-generated content. Generative AI will also have a significant impact on the way we interact with information and each other in the digital domain, the music and gaming industries, as well as the designing and engineering of products.
Since 2015, Octopus Energy has been providing UK households and businesses with renewable energy and has quickly become popular with environmentally conscious consumers. As mentioned in the article, they use generative AI tools to answer customer service emails, freeing up their support team to provide more personalized support to customers.
Girish Mathrubootham is the CEO of software firm Freshworks. His comments were featured in the article, where he explained how AI tools have helped his team complete complex tasks in days rather than weeks, making their workflows much more efficient. Freshworks offers innovative customer engagement software solutions that help businesses provide personalized support to their customers.
