LivePerson, a Midtown based technology veteran, has been a leader in automated customer service since originating in 1997. The company recently launched a product, Bella AI, that allows customers to create automated assistant bots for customer service, business processes, and personal needs. This is the second product with AI in the title. LivePerson has an array of other products, such as ones that aid real people and others that are full automated. Customers such as HSBC, Virgin Media and Burberry already have enrolled with LivePerson’s services.
In 2023, LivePerson made $514.8 million, experiencing a 40% growth in two years. The company successfully hit profitability in 2003. Even with such great success, LivePerson is being overshadowed and challenged by large name competitors such as Microsoft and Google, who are investing in the AI technology. To combat this issue, LivePerson has placed an emphasis on safety in their AI products. This will ensure real people keep an eye on generative AI tools they use, as well as keeping the data safe and making sure automated responses are accurate.
As the founder and CEO of LivePerson, Rob LoCascio is a tech veteran that is leading the platform to success. His vision of a machine being as empathetic as humans has driven the company to innovate and make a brick by brick foundation of customer service. His entrepreneurial spirit and passion to succeed has been a driving force to keep LivePerson strongly in today’s competition in the AI field.
Microsoft is also competing in the AI market by proposing a private version of ChatGPT, distributed on dedicated cloud servers for customers worried about data security. This could be substantially more expensive than the public version of ChatGPT.
As AI is on the rise and demand for such services grows, LivePerson sees a promising future. The company wishes to maintain its strong customer service legacy and take the challenge from competitors with full strength. With Rob LoCascio at the helm, LivePerson is sure to be a great success in the years to come.
