Tata Consultancy Services (TCS) has once again secured the top position in customer satisfaction among IT service providers in the Nordics, according to the latest Whitelane Research survey. This marks the 15th consecutive year that TCS has been recognized as the number one choice for customers in the region.
The survey, which included feedback from over 450 participants representing the top IT spending organizations in Sweden, Norway, Finland, and Denmark, highlighted TCS’ commitment to excellence and innovation. TCS received an impressive customer satisfaction score of 80%, significantly higher than the industry average.
Shreerang Talekar, Head of TCS in the Nordics and Sweden, expressed pride in the company’s achievement, emphasizing the importance of building trustful relationships with customers over the past 30 years. He credited TCS’ talented team for driving market engagement and delivering digital transformation solutions that meet customers’ evolving needs.
In addition to topping the overall customer satisfaction rankings, TCS also excelled in five key IT domains:
– Application Services
– Cloud & Infrastructure Services
– Workplace Services
– Network & Connectivity Services
– Security Services
Furthermore, the Whitelane Research study revealed insights into organizations’ priorities for IT investments in the coming years. Notable areas of focus included increasing security measures, automating business processes, and enhancing AI/machine learning capabilities.
As organizations in the Nordics look to the future, TCS remains a trusted partner for driving digital transformation and delivering value through innovative IT solutions. With a track record of excellence and a deep understanding of customer needs, TCS continues to set the standard for customer satisfaction in the region.
