Talkdesk Enhances Patient Experience with Epic Integration
In healthcare, providing exceptional support to patients is vital. The healthcare industry is evolving, and healthcare organizations are taking inspiration from the consumer call center industry to improve the patient experience. By adopting concepts like first-call resolution, multichannel communications, self-service, and customer journey, these organizations aim to deliver personalized and connected experiences for patients.
According to a joint study conducted by Talkdesk Inc.’s research arm and the College of Health Information Management Executives (CHIME), 67 percent of healthcare IT leaders consider consistency and connectedness in the patient experience as high or essential priorities for their organizations. To further enhance the patient experience, Talkdesk has joined Epic’s new Pals program.
Talkdesk’s participation in the Pals program strengthens and expands the integration of its Talkdesk Healthcare Experience Cloud platform with Epic’s electronic health record (EHR) software. As the first contact center-as-a-service (CCaaS) vendor to be announced as a member of the Pals program, Talkdesk is now able to offer customers validated integrations with Epic’s software.
Sam Seering, the Product Manager of Cheers, Epic’s customer relationship management platform, highlights the importance of technology in improving patient interactions. The collaboration between Epic and Talkdesk will not only enhance self-service opportunities for patients but also provide contact center leaders with enhanced analytics by combining data from Epic and Talkdesk in innovative ways.
The new program enables Epic and Talkdesk to collaborate closely on technology access, go-to-market support, and technical assistance. Their co-innovation efforts will result in more integrated patient experience solutions for mutual customers. This includes incorporating advanced voice and digital contact center capabilities from Talkdesk into Epic’s Cheers CRM suite, both current and future features.
By joining forces, Talkdesk and Epic aim to deliver exceptional customer experiences and streamline patient interactions. The seamless integration between Talkdesk’s Healthcare Experience Cloud platform and Epic’s EHR software will allow healthcare providers to offer more personalized and efficient care to patients.
This collaboration marks a significant step towards leveraging technology to enhance the patient experience in the healthcare industry. With the combined expertise of Talkdesk and Epic, healthcare organizations can deliver on their commitment to providing exceptional care to patients while embracing the latest advancements in customer support solutions.
Overall, the integration of Talkdesk’s Healthcare Experience Cloud platform with Epic’s EHR software through the Pals program will revolutionize patient communication and pave the way for a more connected and personalized healthcare experience.