. Air India, a part of Tata Group, is investing $200 million to modernise with the help of Vihaan.AI and is exploring trends such as quantum computing. It’s deploying new technologies such as user-friendly customer notifications and ChatGPT-driven bots along with digital marketing, contact centre modernisation, self-service re-accommodation and customer feedback & analysis systems. A cutting-edge digital & tech team is being built in US and other locations to create common digital platform. Employee empowerment is also part of transformation with mobile devices, automated systems, & other technologies.
Explore the evolution of tech policy from Obama's optimism to Harris's vision at the Democratic National Convention. What's next for Democrats in tech?