. Air India, a part of Tata Group, is investing $200 million to modernise with the help of Vihaan.AI and is exploring trends such as quantum computing. It’s deploying new technologies such as user-friendly customer notifications and ChatGPT-driven bots along with digital marketing, contact centre modernisation, self-service re-accommodation and customer feedback & analysis systems. A cutting-edge digital & tech team is being built in US and other locations to create common digital platform. Employee empowerment is also part of transformation with mobile devices, automated systems, & other technologies.
Experience Air India's transformation journey and discover how they're embracing emerging technologies such as quantum computing and chatbots driven by ChatGPT to modernise their digital systems and improve customer service. Investing approx. 200 million USD in various initiatives, Air India is paving the way for a digital-first world.
Air India is investing up to $200 million in its digital systems modernisation with its Vihaan.AI transformation programme. There is a focus on customer engagement with the use of ChatGPT-driven chatbot, cutting-edge digital technology teams and quantum computing. Further updates include website and mobile app modernisation, in-flight entertainment modernisation and contact centre modernisation. Air India is now able to leverage the latest technological breakthroughs for the best customer experience.
Google is consolidating its AI research labs – Google Brain and DeepMind – into a unified unit and has repositioned itself to remain competitive in the ever expanding AI industry. CEO Sundar Pichai expressed his belief that the move will accelerate progress in AI and Jeff Dean, Google’s Chief Scientist will be leading the way for both Google Research and Google DeepMind. Venture Beat’s mission is to focus on successful AI integration and optimisation with its ‘Transform 2023’ event in SF.
The Biden Administration has shown its eagerness to join India's economic miracle - a journey towards becoming a trillion-dollar economy in the next 10 years and a developed nation by 2047. This opens the gates for increased bilateral trade between the two countries and larger investments in the revolutionary technologies like space exploration, AI and quantum computing. Aiming to reach a USD 500 billion trade in bilateral relations, the two countries have already achieved a record high of USD 192 billion in 2022. India has also set its foreign direct investment (FDI) record with an inflow of USD 81.72 billion in 2020-21; the US being the 2nd highest FDI provider to India with USD 13.82 billion. Numerous dialogues like India-US Commercial Dialogue and India-US Economic and Financial Partnership Dialogues have enabled India to become a part of the inclusive, flexible & growing Indo-Pacific Economic Forum.