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A recent study published by the National Bureau of Economic Research found OpenAI's GPT, a large language model and the foundation of ChatGPT, increased the productivity of Philippine contact center agents by 13.8%. It surveyed customer satisfaction, call efficiency and resolution rate. It additionally found highest productivity improvement (35%) observed among least experienced agents. These results could have ethical implications such as need for compensation for data given to AI by high-skill workers.
Binance is a Malta-based cryptocurrency exchange. Founded by Changpeng Zhao, the exchange has become the largest in the world by trading volume with a daily trading volume of over $2.5 billion. It offers a custom trading interface, mobile apps, and technical analysis tools, allowing users to easily buy or sell hundreds of cryptocurrencies. Powered by the Crypto ChatGPT, the Binance Academy platformbot is trained on over 1000 courses, helping users quickly access answers to cryptocurrency-related queries.
SentinelOne, a global provider of Autonomous Cybersecurity, has recently announced its new threat hunting platform at the RSA Conference 2023 in San Francisco. This platform combines neural networks and natural language processing (NLP) to power its Language Modeling systems like GPT-4. The platform can detect suspicious activities, remove malicious files and block malicious senders in real-time, empowering security analysts to work faster and more efficiently without human intervention. Investors such as Blue Oval Ventures, Tiger Global, Insight Partners, Sorenson Capital, Third Point Ventures and Sunley House Capital Management have all backed this game-changing technology.
Fraud charges against Elizabeth Holmes, former CEO of revolutionary healthcare startup Theranos, lead to her being convicted and given an 11 year sentence. Just one week before her report to prison, she has requested a judge to reverse her conviction, claiming that she was not allowed to present "compelling evidence" in her defense.
Explore the evolution of tech policy from Obama's optimism to Harris's vision at the Democratic National Convention. What's next for Democrats in tech?