A recent study published by the National Bureau of Economic Research found OpenAI's GPT, a large language model and the foundation of ChatGPT, increased the productivity of Philippine contact center agents by 13.8%. It surveyed customer satisfaction, call efficiency and resolution rate. It additionally found highest productivity improvement (35%) observed among least experienced agents. These results could have ethical implications such as need for compensation for data given to AI by high-skill workers.
OpenAI, founded by tech visionaries such as Elon Musk, Sam Altman and Greg Brockman, seeks to protect its state-of-the-art AI technology by applying for a U.S. trademark for the GPT acronym. This is related to the company's natural language processing, machine learning, and artificial intelligence services. However, trademark issues, such as those posed by Google's Transformer, could delay its success. IP specialists are positive OpenAI may gain exclusive rights - just like IBM and Rolex before them.
OpenAI, the tech company co-founded by Elon Musk et al., is making waves over ChatGPT, a chatbot developed by the firm based on Generative Pre-trained Transformer (GPT). Despite filing a petition with the USPTO to trademark GPT, the request was denied but OpenAI may still pursue their goal. Yonathan Bouhadana, their Chief Technology Officer, is an AI ethics researcher driven to make the world a better place.
OpenAI, a world-leading AI research laboratory, has applied to the USPTO in hopes of trademarking the acronym GPT. This comes with immense legal and public perception risks, as the acronym could be seen as generic rather than a distinct brand. If successful, OpenAI could join IBM in securing trademarks for their acronyms. Partner Jefferson Scher of Carr & Ferrell's trademark practice group has 15 years of experience in protecting brands.
OpenAI is an artificial intelligence research company whose mission is to ensure AI benefits all of humanity. Applying for a trademark of their revolutionary GPT acronym, the company is fighting to protect the technology behind the popular ChatGPT chatbot. Jefferson Scher, chairman of the Trademark Practice Group, comments on the hurdles OpenAI must clear to gain registration. With their success over the past year, OpenAI could be in their way to securing the patent they seek.
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