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EvaluAgent secures $20m to enhance its automated quality assurance testing software for contact centers. Their SmartScore system uses AI for identifying key moments and coaching tips, resulting in ongoing behavior change.
Cohere, an AI startup, raises $270m in funding for its Series C to create a cloud-agnostic platform that offers real-time AI services. Its language models are available in a variety of dialects, and its AI platform is deployable on customers' existing clouds, on-premise, or in public and virtual private clouds, catering to businesses who are concerned about data privacy and security. Cohere is now valued at roughly $2.1bn to $2.2bn and plans to continue growing, investing, innovating, and collaborating with leading enterprises.
Large AI companies need to be regulated but startups should not be affected, according to Sam Altman, CEO of OpenAI. No rules for smaller firms, though job loss potential exists. AI's long-term value is underestimated, making it hard to calculate companies' worth. In other news, Paymate is eyeing international markets, while Zomato uses AI in customer services, and Ola Electric is seeking $300m in funding.
Explore the evolution of tech policy from Obama's optimism to Harris's vision at the Democratic National Convention. What's next for Democrats in tech?