Tag: Digital Transformation

Air India is taking a major step forward to modernize its digital landscape with a $200 million investment in AI-driven technologies, including a ChatGPT-powered chatbot. Ashwin Lohani, Air India's Executive Director and Chairman and Managing Director, envisioned a competitive industry leader and is embarking on a five-year plan to make this dream a reality. Air India hopes to remain at the top with first-class service and cutting-edge tech that will revolutionize the customer experience.

Air India, the Tata Group's flagship airline, has invested USD 200 million to modernize its digital platforms and adopt ChatGPT-driven chatbot. Vihaan.AI was the first initiative, followed by website modernization, real-time customer service portal, user-friendly notifications, and in-flight entertainment upgrades. Air India has established a top-notch digital and technology team in Kochi, Gurugram, and Silicon Valley, with plans to spend more in the upcoming five years. With mobile-friendly, AI-powered, and digital-first outlook, Air India is focusing on employee empowerment and operational efficiency.

Infosys and Aramco join forces to accelerate changes in human resource technology, embed digital transformation practices, reduce skill gaps, and help unlock talent through the use of AI. A global provider of consulting, technology and outsourcing services, Infosys teams up with the leading energy and chemicals company to bridge the gap on employee learning and development.

Experience Air India's transformation journey and discover how they're embracing emerging technologies such as quantum computing and chatbots driven by ChatGPT to modernise their digital systems and improve customer service. Investing approx. 200 million USD in various initiatives, Air India is paving the way for a digital-first world.

SAP is an international leader of business software solutions, helping companies to digitally transform and embrace intelligent technologies. Led by CEO Christian Klein, their first quarter revenue has exceeded analyst expectations and their cloud business has seen a 24% growth. SAP is also working with OpenAI's ChatGPT, providing AI based solutions and building over 50 use cases for customers.