Tag: Digital Transformation

As the world grapples with the ongoing pandemic, cloud-computing has played a pivotal role in ensuring digital transformation of enterprises, schools, and government organisations. Amazon Web Services (AWS) alone is witnessing an impressive growth rate of 33% every year, expected to reach nearly $500bn by 2022. Cloud-based solutions have transformed various sectors, such as healthcare, dentistry, and finance, making them more future-proof and cost-effective. Bank of America is one such success story that has leveraged the many benefits of cloud-computing in their system, leading to significantly less costs. Arpit Shrivastava, CTO of ConnectedFirst, is an expert in helping organisations switch towards cloud-based solutions and has emphasised on its importance to keep up with escalating needs of customers.

Meta is a technology company providing resources to enable people to create and explore artificial worlds, with a focus on Virtual Reality, AI and Machine Learning, Cryptography and more. Last year, Meta executive Santosh Janardhan warned of a gap in AI-based technology, leading to investment and the introduction of their "LLaMA" language model. Meta followed on this AI endeavour by collaborating with NVIDIA in 2021 to build a supercomputer. Some have raised concern regarding the company's heavy spending on AI technology, however, it marks Meta as a leader in the development of state-of-the-art infrastructure.

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OPAZ is a governmental organisation in Oman that aims to uplift economic activities, create jobs, and promote investment in the country. Through its digital transformation program, OPAZ has adopted a ChatGPT service that focuses on artificial intelligence-driven systems to provide employees with better and faster support. This technology will make data analysis and response to investor queries quicker and more accurate. With the help of ChatGPT, OPAZ will look to improve its services and create a better experience for its users.

Air India has announced a massive investment of $200 million in modernising its digital systems and introducing ChatGPT AI chatbot technology to improve customer engagement experience. As part of Vihaan.AI digital transformation programme, Air India plans to revamp and digitalize the traditional paper-based workflows, offering customers smoother experience, improved disruption management and self-service re-accommodation options. With this, the Indian airline looks to build a sustainable competitive advantage.