Tag: Customer service
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Job Loss to Chatbots Leads to Dog-Walking and Air Conditioner Repair for Workers
AI and algorithms threaten jobs once considered immune to automation. Recent advancements have replaced tasks done by humans, shifting labor markets worldwide.
Google’s Bard Sparks AI Market Boom Worth $1.3 Trillion
Google's ChatGPT and Bard are changing the game in generative AI tools. AI market revenue is set to soar from $40 billion in 2020 to $1.3 trillion by 2032.
Goldman Sachs Analysts Find AI-focused Stocks Outperform in Credit Markets
Goldman Sachs strategists found AI stocks outperform their credit peers. AI firms with strong balance sheets are set to benefit as demand for generative AI grows.
Salesforce CEO dreams of intelligent messaging system with AI
Salesforce CEO Marc Benioff anticipates generative AI to revolutionize the world beyond our imagination. Integrating OpenAI's ChatGPT into Slack, Salesforce aims to automate routine tasks, summarize conversations, and provide research tools. Gucci already employs AI to add a unique tone to customer service, simplifying communication and boosting efficiency. Benioff believes that generative AI will surpass any technological innovation of our lifetime.
6 Risks of Using ChatGPT for Customer Service
Contact centers using AI chatbots risk inaccurate info, false statements, and lack of empathy. To mitigate risks, vet vendors and secure systems.