This article provides insight into the strategic partnership between AI giant OpenAI and Zendesk, a leader in the Customer Experience field. Through the introduction of AI-powered tools, customer service agents can create tickets, macros and knowledge bases more quickly and efficiently than before. Predrag Jakovljevic of Technology Evaluation Centers praised the new AI technology. At their annual user conference, Relate 2023, Zendesk will debut new AI-backed capabilities.
Tech giants like Microsoft, Google, Meta, and NVIDIA warn of AI risks in SEC filings. Companies acknowledge challenges and emphasize responsible management.