Tag: Customer Experience

A survey of IT and cybersecurity decision-makers reported that hackers could use Artificial Intelligence (AI) technology such as ChatGPT to craft more authentic phishing emails and spread misinformation. Lingaro, an Australian company, has created an NLP model to automate customer service and improve customer experience. Organizations must be prepared and aware of the risks of ChatGPT.

. ChatGPT, the latest state-of-the-art AI from Open AI, is gaining attention in the tech industry. It can generate human-like conversations, summarise text and suggest stories. After 5 days launch, it has gained 1 million users, making it the fastest growing internet app ever. 65% of leading CFOs’ in a survey voted “Yes” it will make a difference to financial functions. It can provide data-driven insights and automate mundane tasks. Human review is still necessary for complex decision-making. ChatGPT's capabilities will set the future of finance in stone.

Vivo, a major Brazilian telecommunications provider, teams up with Microsoft to use the Azure OpenAI Service, landing them as the first teleco in Latin America. The collaboration aims to enhance customer service and internal efficiency through the development of AI programs. Benefits include increased customer experience, improved accuracy of services, and new creative capabilities.

ChatGPT is an AI-powered chatbot that helps property management companies automate customer service, reduce response times and improve customer satisfaction. It uses natural language processing (NLP) and machine learning algorithms to understand and answer questions related to renting, property maintenance, and rental availability. This article covers the IT head of a large property management firm, who is using ChatGPT to streamline tenant communication, reduce paper usage and automate various processes. This article will discuss the various ways in which ChatGPT is improving efficiency and customer experience.

Discover what Indian businesses are doing to provide the ultimate customer experience in 2023, according to the findings of the Verint Engagement Capacity Gap (ECG) Benchmark Diagnostic Report; 87% of organisations are convinced of their ability to deliver outstanding customer service. From investing in digital customer engagement channels to deploying the right AI and automation solutions, Indian businesses are ready to take the customer experience to the next level. Anil Chawla from Verint India explains how AI and automation can help organisations drive growth and create seamless customer journeys.