Tag: Customer Experience

As the world grapples with the ongoing pandemic, cloud-computing has played a pivotal role in ensuring digital transformation of enterprises, schools, and government organisations. Amazon Web Services (AWS) alone is witnessing an impressive growth rate of 33% every year, expected to reach nearly $500bn by 2022. Cloud-based solutions have transformed various sectors, such as healthcare, dentistry, and finance, making them more future-proof and cost-effective. Bank of America is one such success story that has leveraged the many benefits of cloud-computing in their system, leading to significantly less costs. Arpit Shrivastava, CTO of ConnectedFirst, is an expert in helping organisations switch towards cloud-based solutions and has emphasised on its importance to keep up with escalating needs of customers.

Air India is taking a major step forward to modernize its digital landscape with a $200 million investment in AI-driven technologies, including a ChatGPT-powered chatbot. Ashwin Lohani, Air India's Executive Director and Chairman and Managing Director, envisioned a competitive industry leader and is embarking on a five-year plan to make this dream a reality. Air India hopes to remain at the top with first-class service and cutting-edge tech that will revolutionize the customer experience.

. Bajaj Allianz General Insurance and actyv.ai have formed a strategic partnership to provide businesses and their partner ecosystems across the supply chain with tailored commercial insurance products and group health plans, including Fire, Burglary, Personal Accident, Hospital Cash, and Credit Linked Health Plan. The collaboration aims to deliver financial stability to the MSMEs, leveraging actyv.ai’s expansive technology stack to offer innovative insurance solutions.

Oracle's Fusion Cloud Supply and Manufacturing (SCM) apps just launched their new AI and automation tools. In order to stay ahead in a fluctuating market, customers can use these for improved supply chain planning, operations optimization, and financial accuracy. Oracle SCM breaks down silos, enables quick response and tracking, and reduces delays. AI capabilities help identify performance variances and increase quote-to-cash accuracy. Oracle makes sure you stay ahead of the curve!

. Charles Hearn, CTO and co-founder of Alloy, is passionate about using AI to make financial services faster, more secure and offering heightened customer experience. Learn how his expertise, experience and passion have made him an expert in ChatGPT/GPT-4 utilization and advancing AI technology for data analysis, monitoring of suspicious activities and credit underwriting decisions.