Tag: Air India

Air India has announced a massive investment of $200 million in modernising its digital systems and introducing ChatGPT AI chatbot technology to improve customer engagement experience. As part of Vihaan.AI digital transformation programme, Air India plans to revamp and digitalize the traditional paper-based workflows, offering customers smoother experience, improved disruption management and self-service re-accommodation options. With this, the Indian airline looks to build a sustainable competitive advantage.

Air India, a member of the Tata Group, is actively updating their fleet, backend and frontend technology. As part of the "Vihaan.AI Transformation Program," Air India is utilizing advancements in Generative AI such as ChatGPT to create a digital workforce worth $200 million. With mobile-friendly cloud platforms, AI-infused customer support, and a wealth of other upgrades, Air India is optimizing their service and customer experience.

Air India is taking a major step forward to modernize its digital landscape with a $200 million investment in AI-driven technologies, including a ChatGPT-powered chatbot. Ashwin Lohani, Air India's Executive Director and Chairman and Managing Director, envisioned a competitive industry leader and is embarking on a five-year plan to make this dream a reality. Air India hopes to remain at the top with first-class service and cutting-edge tech that will revolutionize the customer experience.

Air India, a Tata Group airline, is investing $200 million to revolutionize digital infrastructures and improve its customer engagement. With this investment, Air India provides its customers and staff with the best rates and quality services, while integrating cutting edge technologies such as AI, quantum computing and cloud-based communication systems. Be a part of the transformation and experience Air India's innovative, cost-efficient and reliable customer engagement system!

Air India, the Tata Group's flagship airline, has invested USD 200 million to modernize its digital platforms and adopt ChatGPT-driven chatbot. Vihaan.AI was the first initiative, followed by website modernization, real-time customer service portal, user-friendly notifications, and in-flight entertainment upgrades. Air India has established a top-notch digital and technology team in Kochi, Gurugram, and Silicon Valley, with plans to spend more in the upcoming five years. With mobile-friendly, AI-powered, and digital-first outlook, Air India is focusing on employee empowerment and operational efficiency.