Snapchat’s AI chatbot, My AI, recently caused chaos and confusion among its users when it started glitching. The popular social media platform, which boasts around 750 million monthly active users, introduced My AI earlier this year as an in-app feature that could assist users with various tasks and recommendations.
Powered by Open AI’s ChatGPT, My AI could suggest birthday gift ideas, plan trips, offer recipe suggestions, and even deliver customized haikus. However, users quickly noticed that something was amiss when the chatbot started behaving oddly. It began posting its own Story on the app and stopped responding to users’ messages, leaving many feeling frustrated and confused.
Concerns over My AI’s erratic behavior were raised on Twitter, with some users mistakenly believing a two-toned image posted by the chatbot was a snapshot of their own ceiling. As users tried engaging with the bot, they received responses like Apologies, I’ve encountered a technical problem.
Snapchat acknowledged the issue and confirmed that My AI was indeed facing technical glitches. A spokesperson for the company reassured users that the problem had been resolved, saying, My AI experienced a temporary outage that’s now resolved.
This recent glitch is not the first time Snapchat’s chatbot has faced criticism. In April of this year, My AI received numerous negative reviews from users. According to a report by app intelligence company Sensor Tower, the average review rating in the United States was a dismal 1.67, with approximately 75% of the reviews giving the chatbot a one-star rating. The report also highlighted a significant increase in daily app reviews.
Snapchat needs to ensure that My AI operates smoothly and efficiently in order to maintain user satisfaction. Glitches like these can deter users from utilizing the chatbot and ultimately result in negative feedback and a decline in app rating.
While Snapchat has resolved the recent technical issues, it is crucial for the company to address any potential underlying problems with My AI’s functionality and user experience. By continuously improving and optimizing the chatbot’s performance, Snapchat can regain users’ trust and provide them with a seamless and enjoyable AI-powered assistance.
In conclusion, Snapchat’s My AI chatbot experienced a glitch that caused chaos and confusion among its users. The company promptly resolved the technical issue, but it should strive to improve the chatbot’s overall functionality to avoid negative feedback and maintain user satisfaction.
