Shopify Asks Customer Support Team to Test New AI Tools Weeks After Mass Layoffs

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E-commerce company Shopify has reportedly requested its customer-support team to test an AI-powered translation bot, following the layoffs of 20% of its workforce, or more than 2,000 people, in May. Using OpenAI’s technology, the bot translates chat conversations in multiple languages into English directly within Shopify’s internal chat tool called Athena. Shopify has been actively experimenting with AI in the Support division, aiming to troubleshoot issues for its millions of merchants. Last March, the firm launched a chatbot powered by ChatGPT-AI technology, which recommends products based on shoppers’ choices.

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Frequently Asked Questions (FAQs) Related to the Above News

What is the recent development from Shopify in terms of AI technology?

Shopify has reportedly asked its customer-support team to test a new AI-powered translation bot using OpenAI's technology that translates chat conversations in multiple languages into English within Shopify's internal chat tool called Athena.

Why did Shopify lay off 20% of its workforce?

Shopify laid off 20% of its workforce, or more than 2,000 people, in May.

What is Shopify's aim in experimenting with AI in the Support division?

Shopify's aim in experimenting with AI in the Support division is to troubleshoot issues for its millions of merchants.

What was the previous chatbot launched by Shopify and what technology does it use?

Last March, Shopify launched a chatbot powered by ChatGPT-AI technology, which recommends products based on shoppers' choices.

Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.

Advait Gupta
Advait Gupta
Advait is our expert writer and manager for the Artificial Intelligence category. His passion for AI research and its advancements drives him to deliver in-depth articles that explore the frontiers of this rapidly evolving field. Advait's articles delve into the latest breakthroughs, trends, and ethical considerations, keeping readers at the forefront of AI knowledge.

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