ServiceNow, the leading digital workflow company, has announced a five-year strategic alliance with Visa, a global leader in digital payments, to revolutionize payment services. The partnership will begin with the launch of ServiceNow Disputes Management, Built with Visa, a connected disputes resolution solution for issuers.
Currently, managing disputes involves multiple systems and teams, leading to complexity, delays, and potential losses. ServiceNow Disputes Management, Built with Visa aims to streamline this process by integrating ServiceNow’s AI-first platform and Financial Services Operations solution with Visa’s advanced technology investments.
The solution, which incorporates Visa’s expertise in fraud prevention and cutting-edge technologies like tokenization and AI, will offer a single, comprehensive experience for solving disputes. It will enable financial institutions to enhance employee productivity, deliver excellent customer experiences, and drive business growth.
ServiceNow Disputes Management, Built with Visa features a modern and user-friendly low code platform, allowing financial institutions to make swift updates to their disputes management process. It also utilizes generative AI-powered experiences to improve customer intake and agent investigation. Additionally, the solution incorporates ongoing changes to disputes rules and industry best practices to stay ahead of fraud.
The alliance between ServiceNow and Visa will not be limited to this initial integration. The companies plan to develop new solutions and distribute Visa products and services to joint customers, further enhancing dispute management and transforming the payment industry.
In a rapidly evolving digital banking landscape, solving customer pain points and delivering exceptional experiences are paramount. By adopting modern and flexible digital banking processing platforms, banks can resolve problems and improve customer loyalty. ServiceNow and Visa are committed to staying at the forefront of innovation, helping financial institutions prioritize the customer experience and drive profitability.
ServiceNow Disputes Management, Built with Visa is set to be available in early 2024, marking the beginning of an extensive, multi-phased relationship between the two companies. ServiceNow’s aim to revolutionize financial services will continue with the development of new products and services, improving dispute management for clients.
With this strategic alliance, ServiceNow and Visa are poised to transform payment services and provide industry-leading solutions that meet the evolving needs of financial institutions and their customers.
Note: This article is generated by OpenAI’s language model.
