The Qatar Financial Centre (QFC) has unveiled a new chatbot powered by ChatGPT to enhance customer engagement, according to a recent report. The chatbot, known as Ask QFC, will be available on the QFC website and client portal and will be capable of answering customer inquiries using advanced natural language processing. The new technology will eliminate barriers to accessing information and support, providing customers with more autonomy and flexibility. In addition to answering customer inquiries, Ask QFC will also assist customers in staying up-to-date with the latest guidelines and regulations, enhancing transparency and ensuring regulatory compliance with industry standards.
The introduction of Ask QFC is expected to enhance the customer experience while streamlining operations. Yousuf Mohamed al-Jaida, CEO of the QFC said, With the introduction of Ask QFC, we are taking a significant leap forward in elevating our service and streamlining our operations. One significant benefit of the chatbot is that it will enable QFC staff to focus on more complex tasks and activities, enhancing operational effectiveness.
The new technology will provide consistent and standardised responses to customer inquiries, eliminating the potential for human errors, inconsistencies, or biases that may occur with human agents. This feature will help maintain a high level of customer satisfaction and brand reputation. The chatbot’s capabilities will also allow QFC to assist multiple customers simultaneously, ensuring uninterrupted support across different time zones, ultimately raising customer satisfaction.
By automating routine inquiries and tasks, Ask QFC is expected to enhance overall customer satisfaction while allowing the company’s support staff to focus on more complex and value-added activities. The QFC is keen on leveraging the latest AI (artificial intelligence) technologies to deliver an unparalleled digital experience for our customers, al-Jaida said. With the introduction of Ask QFC, the QFC has taken a significant step towards achieving this goal.
