Pathlight, a California-based company that provides insights into business and team performance data, has launched Conversational Intelligence (CI), a tool that uses multiple language models to provide in-depth analysis of customer interactions. This AI tool goes beyond traditional machine learning-based solutions by deciphering language nuances and context to give enterprises context and trends in customer conversations. This solution can deliver human-level analysis at scale while offering speed and scalability.
Customer interactions can be a source of risks and opportunities for businesses. The tool comes with several features such as summarizing, tagging, categorizing customer intent and issue resolution, analyzing agent performance, and custom questions that enable users to understand exactly what’s happening in their millions of conversations. At its core, the pluggable infrastructure allows multiple language models to perform different steps of the data processing pipeline, depending on the task at hand.
The tool, which uses transfer learning, transformer architecture, and multiple LLMs to analyze every conversation across every channel in real-time, offers the company’s autonomy to process confidential business information privately. Moreover, Pathlight CI requires connecting a conversation source and setting up an AI processing pipeline, helping businesses skip the complex optimization process.
Pathlight has worked with several companies, including Clear, Kia, Stitch Fix, and Twilio, to power their customer-facing teams. Pathlight CI can seamlessly analyze customer conversations at scale and depth, which could bring numerous advantages to businesses.
Frequently Asked Questions (FAQs) Related to the Above News
What is Pathlight Conversational Intelligence (CI)?
Pathlight Conversational Intelligence (CI) is an AI tool that uses multiple language models to provide in-depth analysis of customer interactions for businesses.
How is Pathlight CI different from traditional machine learning-based solutions?
Pathlight CI goes beyond traditional machine learning-based solutions by deciphering language nuances and context to give enterprises context and trends in customer conversations.
What features does the Pathlight CI tool offer?
The Pathlight CI tool offers several features such as summarizing, tagging, categorizing customer intent and issue resolution, analyzing agent performance, and custom questions that enable users to understand exactly what's happening in their millions of conversations.
What core technology does the Pathlight CI tool use?
The Pathlight CI tool uses transfer learning, transformer architecture, and multiple LLMs to analyze every conversation across every channel in real-time.
Which companies has Pathlight worked with to power their customer-facing teams?
Pathlight has worked with several companies, including Clear, Kia, Stitch Fix, and Twilio, to power their customer-facing teams.
Can Pathlight CI process confidential business information privately?
Yes, Pathlight CI offers the company's autonomy to process confidential business information privately.
Is setting up Pathlight CI complicated?
No, setting up Pathlight CI only requires connecting a conversation source and setting up an AI processing pipeline, helping businesses skip the complex optimization process.
What advantages does Pathlight CI bring to businesses?
Pathlight CI can seamlessly analyze customer conversations at scale and depth, which could bring numerous advantages to businesses, including identifying risks and opportunities, analyzing agent performance, and improving customer experience.
Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.
